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Open Your Privacy Policy Snapshot

Your account data, cookie choices, device signals and Touch 'n Go, GrabPay, Boost dan FPX records are covered here so you know what we collect before you open…

Malaysia data useCookie choice detailsPayment record careAccount request paths
shoei33 Open Your Privacy Policy Snapshot
CONTACT ROUTES

Start a Privacy Request With Us

Privacy requests work faster when you contact us through the same account details you use in the lobby.

Live Chat Privacy Desk Use live chat when you need a quick privacy answer about account data, cookie choices or payment records. We may ask for account checks before discussing personal records.
Email Privacy Request Send privacy requests to [email protected] with your account name, registered phone and request type. We use those details to match the account before sharing or changing records.
Account Message Centre From your account area, open a privacy ticket if you want a written trail. Keep your device nearby because we may send a one-time code.
DATA PRACTICE

Check Out Your Data Handling

Our privacy work sits inside the account flow you use each day: login checks, wallet records, game history, support messages and cookie settings.

Account Data Collected

We collect the details needed to create and maintain your account, including name, phone, login records and device signals.

Cookie Choices

Cookies help keep you logged in, remember language choices and measure page errors.

Payment Record Handling

Touch 'n Go, GrabPay, Boost dan FPX references are kept with wallet records so deposits, withdrawals and disputes can be…

Account Security Checks

Login patterns, device changes and one-time codes help us spot account misuse.

Retention Periods

We keep records while your account is active and for the period needed for payment checks, disputes, legal duties or…

Request Changes

You can ask to access, correct or delete personal data where local law allows.

Browse Common Privacy Questions

These answers explain how the Privacy Policy applies when you open an account, use the lobby, adjust cookies, make payments or contact us. They are written for Malaysia account holders and should be read with the full policy on this page. If your request depends on local law, we will assess it using the rules that apply to your location and the records linked to your account.

We collect account details you provide, such as name, contact details, login records and device signals. We use them to set up access, verify activity, respond to requests and meet legal duties.

Payment references are matched with wallet activity so deposits, withdrawals and disputes can be checked. We keep the records needed for account handling and do not publish your private wallet details.

Yes, you can manage cookies through your browser and, where available, account settings. Some cookies are needed for login, safety checks and page stability, so blocking them may affect access.

Contact us through live chat, email or the account message centre. We will verify your identity first, then provide the records we can share under local law and account safety rules.

Yes. Send the detail that needs correction and any proof we request. We will update records where allowed, then confirm the change or explain why a record must remain unchanged.

Access is limited to our team and service partners who need the record for account operation, payment checking, security, support or legal response. Each access point is handled under internal controls.

We remove or reduce account records when they are no longer needed. Some data may stay for payment checks, disputes, fraud prevention or legal duties before it is deleted under our retention process.